Please note that The Renting Homes (Fees etc) (Wales) Act came into effect on 1 September 2019 and as such, no fees are applied unless stated on our Tenant Fee Schedule which is available at our office and attached to your contract.

  • All Contract Applications require one week's rent as a holding deposit. This will be credited towards your first month's rent or deposit as long as the application is completed within 15 days.* Please ask the agent for further details.

  • All new contract holders must pay a Bond (usually equivalent to one month's rent) which will be registered with The Deposit Protection Service (Custodial). And held in accordance with the Deposit Protection Service Terms & Conditions.

Please see our Tenant Fee Schedule for further details:

  • Late Rent Payment

Unless notified and agreed prior. Any late payment will result in immediate charges on the next working day. - £24.00

  • Late Rent Reminders

If we have no reply from emails/text/calls a letter will be sent out and a charge applied. - £15.00

  • Payment at Fault

If a payment bounces or an extra payment is made by the tenant by mistake and needs refunding. - £24.00

  • Change of Tenant/ Contract Holder during the Contract

NOT RECOMMENDED, However, if it is necessary a new tenant must be found by the tenant and will be liable until a new contract is signed by all parties. - £50

  • Keys/Fobs

If a key or fob is lost and needs replacing. - £24.00 per key

  • Damage/Repairs

The tenant will be invoiced for any damage caused during the contract. (proof will be available)

To be agreed via DPS or prior to tenancy end.

  • Emergency Callouts - Out of Hours Service

If a tenant is locked out of their house/room and access is required. If an emergency is caused by the tenant.

  • 8.00am – 8.00pm - £24.00
  • 8.00pm – 8.00am - £48.00

               ALL CHARGES INCLUDE VAT. VAT NUMBER: 158 0597 84

How do we ensure our tenants are protected?

We are a registered member of the Propertymark Client Money Protection Scheme. This is a client money protection scheme to ensure your money is handled in the correct manner.

Download a copy of our Propertymark Client Money Protection Certificate here.

You can download the Propertymark Membership Rules here.