We’ve had the pleasure of helping lots of people find their perfect property. Here’s what some of our previous clients have to say about working with us:
I imagine most people have at least one story of a negative experience with a letting agency, and I'd go so far as to say that comparatively few people have a story of a positive one. I was the same, until this year. Letting from MS Properties was the smoothest, most efficient experience it's possible to have with a letting agency. Emails were responded to quickly, questions were answered comprehensively, all of our requests were either delivered in good time or on the rare occasion they couldn't, it was explained to us in detail why it wasn't possible to comply with them.
I almost exclusively communicated with Elin Haf Roberts during my dealings with MS Properties. She was a consummate professional at all times, in addition to being friendly and effective. She would always reply to emails very quickly and was always happy to answer any questions we had or explain elements of the contract we might have been confused by. I believe she may be the first letting agent I've ever met who left a good impression on me, which is as much a compliment to her as it is a damning indictment of the industry at large. Whatever she's getting paid, it isn't enough.
24 Portland Road - Student tenants 2018/2019
My experience dealing with MS Properties staff has always been PROFESSIONAL, EFFICIENT and FRIENDLY. The service they provide is excellent and are by far the best estate agent I have dealt with in Aberystwyth.
Edward - Landlord
The team at MS Properties did their best to make the sale of our HMO house as painless and stress-free as possible and secured a good sale for us in a short time and at a competitive commission rate. Couldn't recommend them more highly. Martin and Josh are both very knowledgeable and will provide great advise. Previously to this they managed the Student HMO for us and always ensured we had a good group of students in here, made sure maintenance was up to date and got us the best price. What more could you ask for?
Mr & Mrs Gluck - Former landlords/Sellers
Buying a property through MS was a smooth and painless experience. Their knowledgeable and enthusiastic sales staff kept in touch throughout the buying process and made sure that all went smoothly on completion. We were very grateful for all their help. Thank you.
Andrew & Sarah - Landlords/Buyers
100% pleased with the service level at MS Properties. Elin and Lowri are very competent and helpful at all times.
I live abroad and rely on good communication. They reply quickly to all my questions. Many thanks.
Catherine - Landlord
MS Properties were reliable from the start of the purchase process through to the very end. I knew that I could rely on Josh's help at every point and he did a great job of making sure that we felt totally supported at all times. One thing that I think we both really appreciated was that he didn't try to put a positive, insincere spin on everything in order to advance a sale, but rather gave us an honest and objective account of what we were buying. He also managed the negotiations between us and the sellers impeccably.
Patrick - Buyer
I can confidently recommend Elin Hâf Roberts from MS properties who was extremely polite, professional, and sympathetic in everything she did to help me and partner to rent our flat in a couple of days. We are extremely pleased with the service provided and already recommended and will be recommending her and Ms properties to friends and family.
Thank you very much!
Manal - Tenant