The Deposit Protection Service – for tenants

Landlords are required to protect deposits taken for all assured shorthold tenancies in England and Wales. This service is administered through the Deposit Protection Service, and it also provides for deposit dispute resolution in the event of a problem.

MS Properties is registered with the Deposit Protection Service; all deposits taken by us, on behalf of landlords, are fully protected. Please contact us if you require more information or advice.

Full details of the Deposit Protection Service are available from the DPS website.

The dispute process.

At the end of your tenancy you and your landlord will agree how your deposit is to be repaid. In the event of a disupte, either party may raise a dispute with the DPS adjudication team, which is an alternative process to the traditional route of using the Courts.

In the event of a dispute arising, the decision about who should receive the deposit is made by an impartial qualified adjudicator. The adjudicator will make their decision in an unbiased way, based on the evidence each party provides.

If you’re involved in a dispute with your landlord you’ll be required to submit evidence, which can include; photographs, inventories, invoices and/or other relevant information. You’ll need to supply this within a specified timescale. Our adjudicator will consider all of the evidence submitted and decide how the deposit should be distributed. The more evidence you can collect the stronger your case will be.

The deposit remains as your property until your landlord has successfully claimed all or part of it. You and your landlord must consent to using our Alternative Dispute Resolution service before we can review the case.

MS Properties is registered with the Deposit Protection Service