NAEA Propertymark protects and guides consumers, helping people to buy and sell their homes. They work to raise professional standards among estate agents, promoting education and qualifications within the sector. More than 10,500 estate agent offices are NAEA Propertymark Protected, all meeting higher standards than the law demands and through this we offer greater protection to consumers.
MSProperties voluntarily Joined the NAEA to demonstrate our transparency and to ensure we are at the forefront of developments in the industry and provide the best moving experience for you ! – We have nothing to hide!
Josh is our Qualified Member of the NAEA, he holds a level 3 award in The Sale of Residential property and is continually working on new qualifications and keeping un to date within the industry, from new laws to seeing how the market changes across the county. Please visit the NAEA website for more information.
The Property Ombudsman
The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service. MS Properties is a member of TPO. Once a complaint has been raised with us, we will do everything within our power to get it resolved. Once our in-house complaints procedure is complete, and in the unlikely event that you are not totally satisfied, you are free to contact the Property Ombudsman for further advice. Please visit the Property Ombudsman’s website for more information.
Deposit Protection Service
The Deposit Protection Service is government legislation to protect a tenancy deposit taken for an assured shorthold tenancy in England and Wales. It was introduced on 6 April 2007.MS Properties is registered with the Deposit Protection Service; all deposits taken by us, on behalf of landlords, are fully protected. Please contact us if you require more information or advice.
For more information on the Deposit Protection Service, Please visit their website.
Client Money Protection
CMP is a Client Money Protection Membership Scheme for Property Agents to protect their clients’ money against theft or misappropriation. CMP does not act on behalf of the letting agent. It is an independent membership body that provides the protection of client money whilst held by its members and the Scheme insures its liability for the payment of any claimsYou can check if your letting agent is a member of CMP by telephoning them on 0333 321 9414. For more information about the scheme, please visit the CMP website.
MS Properties are a member of Client Money Protect, so your deposit and rent payments are always secure with us.
Rent Smart Wales
Rent Smart Wales is a service hosted by Cardiff Council but ensures compliance with the legislation in partnership with 22 Welsh local authorities. The Welsh Ministers designated Cardiff Council as the Licensing Authority for the whole of Wales in 2015.
The reason the Government chose one Council to act as administrator for the whole of Wales is to make the service easier for landlords, agents and tenants to access. The central register means that landlords only have to complete one registration and if they self- manage only apply for one licence to cover them for the whole country. The same applies to agents, who need only apply for one licence.
The Licensing Authority will work with Local Authorities to carry out their functions under the Act. And in some cases the local authority will lead enforcement action against those landlords and agents not complying with their legal obligations on behalf of the Licensing Authority.
In order to offer a complete service for the private rented sector in Wales, Rent Smart Wales also has information available to assist tenants living in, or looking at living in, the private rented sector.
For more information on Rent Smart Wales please visit their website.
MSProperties are fully licensed by Rent Smart Wales and all agents have completed the relevant courses.